Frequently Asked Questions
Everything you need to know about your next horological investment.
What kind of movements do Hemel watches use?
We utilize high-quality mechanical and automatic movements, primarily sourced from reputable manufacturers like Miyota and Seiko, ensuring precision and reliability in every timepiece.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy for unworn watches in their original packaging. Please ensure the protective plastics are still intact to be eligible for a full refund.
Do Hemel watches come with a warranty?
Yes, every Hemel watch is backed by a limited two-year warranty that covers manufacturing defects and movement issues under normal use conditions.
Are your watches water-resistant?
Most Hemel watches feature a water resistance rating of at least 50 to 100 meters. However, we recommend checking the specific product specifications for your model before any water-related activities.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs duties or import taxes incurred by their local government.