Returns & Exchanges
At Hemel Watches, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure full credit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Inspection and Refund
Once our horologists verify the condition of the returned timepiece, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing